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FREQUENTLY ASKED QUESTIONS

  • How many months can I use The Hotelier for?
    A maximum of 3 months.
  • Can I use the hotelier for any department I work in?
    Yes we cater to all departments at any hotel.
  • Do I have to work in management?
    No; The Hotelier caters to all position.
  • Will other styles come available?
    Yes; we have many options in the near future that will become available to purchase.
  • Refund Policy
    Refunds will only be provided for unopened items less the cost of return shipping. The cost of the return label will be deducted from your refund. Items shipped more that 14 days ago may not be returned. Items that have been used may not be returned or credited.
  • Exchange Policy
    Store credit may be issued for items that have been opened, provided they are unused. The cost of the return label will be deducted from your store credit if your item is not defective. Items shipped more that 28 days ago may not be returned for store credit.
  • Shipping Policy
    Typically, shop orders are processed and ship within 2 business days. During peak holidays, sales, and new product releases, our processing time may be longer and we will process orders as quickly as we can. Please note that processing time is the time spent preparing your order prior to shipment.

If you have any questions that are not in this section, please contact us with your question!

READY TO TRANSFORM

CHAOS INTO CALM?

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